MoodsyGifts Returns Policy
At MoodsyGifts, we take great care to ensure your items are checked before dispatch. However, as many of our products are handmade or sourced from artisan suppliers, occasional issues may occur during transit. If your item arrives damaged, faulty, or incorrect, we’ll do our best to resolve the issue quickly and fairly.
Please read the following guidelines to understand how we handle returns and credits:
1. Damaged or Faulty Items on Arrival
If your item arrives damaged or faulty, please notify us within 1 business day of receiving your order. You can contact us via email or live chat, quoting your order number and the item code.
In most cases, we’ll ask for a photo of the item showing the damage, along with the item code and order number. Once verified, we’ll issue a credit to your account for the value of the item. Occasionally, we may request the item to be returned, in which case we’ll provide a Returns Form and instructions based on the size and value of the item.
Please note: We offer credit only (not refunds or replacements) for damaged or faulty items.
2. Missing Items from Your Order
If something is missing from your order, please contact us within 1 business day of delivery. Include your order number and the item code of the missing product.
Once confirmed, we’ll issue a credit to your account for the missing item.
Please note: We offer credit only for missing items.
3. Items Sent in Error
If you receive an item you didn’t order, please let us know as soon as possible. We’ll arrange a collection or provide a prepaid return label.
If you were charged for the incorrect item, we’ll process a refund for that item.
4. Items Ordered in Error
If you accidentally ordered the wrong item or too many items, please contact us within 1 business day of delivery. Include your order number, item code, and quantity.
We’ll send you a Returns Form to include with your return. Please note:
- Return postage costs are not covered for items ordered in error.
- For large returns, we can arrange a collection for £7.50 + VAT (UK mainland only).
- Once we receive and inspect the returned items, we’ll issue a credit to your account.
- The original delivery cost will be deducted from your credit.
Important Notes
- For health and safety reasons, we do not accept returns of earrings unless they are unopened, in original packaging, and have never been used.
- We do not offer compensation (monetary or otherwise) for loss of potential sales due to damaged, faulty, missing, or delayed items.
If you have any questions or need help with a return, our customer care team is here to support you.
📧 Email: [email protected]
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